you may also like
Worry-Free Returns
Worry-Free Returns
Didn’t fit? No problem. Shop with confidence knowing our 30-day return policy has you covered. If you’re not completely satisfied, simply return your item within 30 days for a full refund or exchange.
WHAT OUR CUSTOMERS ARE SAYING
FAQs
What is your return policy?
+
We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
How do I track my orders?
+
We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click to track your order when you have received the order details
What payment methods can I use?
+
We offer secure and convenient payment options, including major credit and debit cards (Visa, Mastercard, American Express), mobile payments (Apple Pay, Shop Pay, Google Pay), and our own gift cards or store credit.
What are the shipping costs?
+
At Lily & Mae, customer satisfaction comes first. That's why we keep you constantly updated on your order and always offer free shipping. We use the reliable delivery services of Royal Mail
How do I contact you for press enquiries?
+
For any press enquiries, please contact us at support@lilyandmae-london.com



